Shopping with Us
At Beginners Poetry we fully endorse the hard work of the Office of Fair Trading (OFT). Here at Beginners Poetry we fully support the rights of an individual to purchase items via Distance Selling. We hope you will check out your rights using the following link Know Your Rights. Whilst you are dealing with Beginners Poetry we will observe your rights as outlined by the OFT and by UK law.
PROFANITY NOT WELCOMED HERE!
In Brief
At Beginners Poetry we observe the Consumer Protection (Distance Selling) Regulations very seriously. As a 'Shopping from Home' customer you will always be:
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Given clear & accurate information before placing an order
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Given written information about your purchase by Email
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Given a cooling off period during which an order can be cancelled without any reason and a full refund given
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Given a full refund if goods are not provided by an agreed date or within 21 days of placing the order if no date has been agreed
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Given protection from credit card fraud emanating from our site
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Given the price inclusive of VAT and any other taxes
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Given a clear price for delivery charges
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Given all our company details.
Placing An Order
When you place an order with your credit card you will always be directed to a secure server. Please look for the 'locked padlock' icon to confirm the site is secure. WorldPay uses the latest security techniques for your protection.
Cancelling Your Order
At Beginners Poetry we take our commitment to observing the Consumer Protection (Distance Selling) Regulations very seriously. As a 'Shopping from Home' customer you will always be:
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Given until the end of seven working days after the day on which you receive your goods to cancel your order.
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Required to tell Beginners Poetry in writing - by letter, fax or email - that you are cancelling your order.
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Given a refund for the goods within 30 days of you cancelling your agreement.
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Required to pre-pay the postage on goods back to Beginners Poetry if you cancel your order after the 'cooling-off' period.
Our Commitment To You - Our Customer
At Beginners Poetry we take our relationship with our customers very seriously. We work hard to provide the best possible customer service and support. We hope you never experience a problem with our service. However, if you do, we will try to put it right.
Nothing in the above shall affect your statutory rights and is offered in addition to such rights
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